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Rank: Administration  Joined: 7/27/2009 Posts: 2 Points: 12
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Our Customer Services Committee is made up of tenants from across Contour Homes and Peak Valley who have a real interest in improving the way that we do things. Each of our committee members are Champions for a particular service area (you will find this information on the Customer Services Committee page). If you have a question for the Customer Services Committee then please post a message to this forum and a Committee Champion will respond to you as soon as possible..
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Rank: Newbie
Joined: 11/25/2010
Posts: 1
Points: 3
Location: Bolton
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When Jackson lloyd was taken over recently the new owners promised that all tenants would be asked to complete a "PDA", hand held electronic devcice, to confirm there repair has been completed. I wasn't ! How about you ?
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Rank: Guest
Joined: 7/27/2009
Posts: 8
Points: 57
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This issue has been raised with Gavin Scott, Regional Contracts Manager with Mears Group as the parent company to Jackson Lloyd and there has been an investigation.
As part of that investigation, the operative concerned was spoken to and it is confirmed that he arrived at the site and carried out works in accordance with the instructions on his PDA.
That instruction was: "Communal front door blocks 37-42 sticking at bottom, email from tenant. I am contacting regarding outer door of flats 37-42 which is currently broken. The door is sticking at the bottom and I have struggled to open door recently today"
The operative however did not show his ID. He was wearing the correct JL uniform but has been reminded of the importance of showing ID.
Chris Sayudo was also contacted as part of the investigation by Customer Services at Mears Group and he was grateful that Mears had taken the time to get back to him; however he was disappointed that he did not get to sign the works off on the PDA.
The issue was that the works order did not recognise Chris Sayudo as either the tenant or the person reporting the repair as the work required was to a communal area as opposed to a specific property.
However, this has highlighted the issue of how customer feedback is to be gathered for works to communal areas where there is not an on site scheme manager, and this will be addressed as a learning issue as part of the Jackson Lloyd / Mears service improvement plan.
Steve Partner
Group Assistant Director for Asset Management
Contour Housing Group Ltd
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Rank: Newbie
Joined: 12/28/2010
Posts: 1
Points: 3
Location: Manchester
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Can you please tell me why nobody has been answering the phone on the emergency repairs line, I have no heating and 2 small children.
It is a joke at this time of year!!!
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Rank: Guest
Joined: 7/27/2009
Posts: 8
Points: 57
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i have to agree i was on hold for over an hour non Christmas day then 40 mins yesterday and then again 30 mins today AND STILL NO ANSWER AT ALL i have repairs theta i have been waiting for for to be done for over8 months now always promise they will be dont but nothing has yet even got a call form jackson Lloyd 4 weeks ago form a so called manager and no call back its a joke with this company i dont know why contour dont jut get rid of then and get other contractors in this is not acceptable i pay my rent and service charges just like everyone else and if this one my own house i can assure you i would a have got other contractors in to finish theses jobs so i don't knwo why contour cannot do the same they never turn up when they say appointments seem to get cancelled without them letting you know this company is very unprofessional indeed things need to change urgently!!!!!!
not happy at all !!!
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Rank: Newbie
Joined: 2/21/2011
Posts: 1
Points: 3
Location: Salford
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The equality and diversity officer at Contour resigned today. What does that tell us?
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Rank: Guest
Joined: 7/27/2009
Posts: 8
Points: 57
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I am the Customer Services Committee champion for the Equality, Diversity and Engagement team. My role is to work with the Equality, Diversity and Engagement Manager to scrutinise the work that they do.
I am aware that the Equality and Diversity Officer has left the organisation, however I do not think this tells us anything we need to be concerned about.
This Centre of Excellence have been in place since October 2010 and in this time have achieved and even exceeded the targets set. I am confident that the work plan the team have will continue and I can reassure residents that my continued scrutiny will ensure this happens
Mel Humphries
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Rank: Guest
Joined: 7/27/2009
Posts: 8
Points: 57
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Can anyone tell me how many homes are owned by the contour housing group in the appleton gardens estate manchester?? Thanks
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Rank: Guest
Joined: 7/27/2009
Posts: 8
Points: 57
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Hello
In response to your query we don't own any properties at Appleton Gardens. We provide a management service for the communal areas of the estate. I hope this helps. If you have any further queries please contact 0345 601 2410.
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Rank: Guest
Joined: 7/27/2009
Posts: 8
Points: 57
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Is there some kind of tenants charter for Peak Valley tenants that provides information on what the timescales are to complete repairs and also explains what tenants can do when those timescales are not met?
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Rank: Newbie
Joined: 11/13/2011
Posts: 1
Points: 3
Location: Bolton
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I have a flat in Deane Court Bolton, don't why for some reason from paying £98 per month management charges it has shot up to 166? I have emailed and called the offices many times and have had no responses and have always been told someone will call back or person is out on lunch, meetings etc.
I used to have an apartment in Central Manchsester and they dont charge 166pm nor a an equivalent version in Bolton, average in Bolton is approx 40/60pm, this ridiculous.
Has anyone else been ripped off to this tune? they call it social housing? I call it civil servants in disguise creaming off joe pubic.
Also whats the breakdown of the actual fees?
Max
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Rank: Newbie
Joined: 1/18/2012
Posts: 1
Points: 3
Location: Walkden
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Max wrote:I have a flat in Deane Court Bolton, don't why for some reason from paying £98 per month management charges it has shot up to 166? I have emailed and called the offices many times and have had no responses and have always been told someone will call back or person is out on lunch, meetings etc.
I used to have an apartment in Central Manchsester and they dont charge 166pm nor a an equivalent version in Bolton, average in Bolton is approx 40/60pm, this ridiculous.
Has anyone else been ripped off to this tune? they call it social housing? I call it civil servants in disguise creaming off joe pubic.
Also whats the breakdown of the actual fees?
Max Hi Max I am not going to go into to much detail tonight but we at a scheme in Walkden have also been messed about, ripped off, lied too and Contour/Symphony think they can spend our money like its going out of fashion without any prior consent and without providing any proof or paper trail to back up there internal procedures. How’s nearly £500 sound to remove and dispose of some tyres which they said had been fly-tipped in an area (a garage area) which is only accessible by a small group of residents with a key code! But wait I am not a resident who has a garage in this area but they have applied a portion of these charges to me and other residents! What really upsets me is this type of company can never fail simply because of the way it all works. The Deeds are their controlling factor to which you are legally bound but Contour/Symphony use the Deeds to there very best advantage…… To bully, confuse and harass people into ever increasing fees! I have been complaining and trying to get my voice heard for over 4 years! Its useless and absolutely ruined our New House Purchase (Yes House, Not Apartment) so much so we are looking to move, even in this bad climate. This company is inflexible, uncompassionate, unreasonable, unprofessional, pretensions, misleading and only focus on one thing…………… How much profit they can rape out of Joe Public to furnish their lavish offices at the Lowry Centre! How else could they afford the Rent and Rates on a prime location without ripping people off? The last thing that gets to me is how we still have to pay full Council Tax even though they refuse us services because we live on a managed scheme. How is this fare? I bet if somebody investigated these companies they would find the founders to be Ex-Council/Governmental workers who found this very lucrative loophole that’s wide open to corruption! I would urge anybody NOT to buy a property which is managed by this outfit! Rest assured we will be posting more on here and we will be urging all our neighbours to do the same. P.S. We recently received some correspondence from Contour/Symphony chasing payment but Contour/Symphony Accidently Included a Personal Letter addressed to another person!!! Another person not even on the same scheme as us, so I would urge everybody to question Contours/Symphonies Data Protection Polices because it clearly is NOT secure! Regards A Very Unhappy, Upset, Stressed Out Family 
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Rank: Guest
Joined: 7/27/2009
Posts: 8
Points: 57
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Ry,
It seems like wherever you are you have the same problems that we have in Wigan.
I would say the same teh way those company are managed and treat you make you feel like moving out!
They wreck your lifestyle and there is nothing to do to fight them off.
They take way too long to answer complaint and don't do necessary repairs.
To give only one example a fire exit got damaged and contour decided it was a good idea to screw the dorr to teh frame instead of fixing the door. I'm not kidding screwing an emergency exit! Absolutely gutted to have to deal with Contour.
Another Sad, upset, gutted, ripped off resident. Insurance used to make me sick, I found worse: contour
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Guest
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